FREQUENTLY ASKED QUESTIONS

Here you will find everything you need to know to Hair Extensions like a pro. If your question isn't answered here, you can of course contact our customer service at any time.

FIND YOUR PERFECT COLOR MATCH

At Rubin Extensions We believe in perfection. Let our experts find the ideal hair shade for you.

STEP 1
Send us your hair photos
For a flawless match, please send high-quality, unadulterated pictures:

One in natural daylight – a picture outside
One in the cool light – Neutral indoor light, no phone flash, and no additional artificial lighting. (Avoid taking the photo directly next to a window, as natural daylight can create strong contrasts.)

Please avoid pictures with warm indoor light, as this may affect the color balance.

STEP 2
Send us an email to service@rubinextensions.ch
Our expert will contact you with the perfect match.

WHAT DOES REMY HAIR OR REMI HAIR MEAN?

Remy or Remi This means that the hair has intact cuticles and has been hand-sorted to the same length. Therefore, it can be styled as desired, and heat is also not a problem.

WHAT TYPES OF EXTENSIONS ARE THERE?

We at Rubin Extensions offer Clip-in extensions, Extensions adhésives, Flip-In Extensions, which are attached to the hair with an invisible thread, individual Hair strands / keratin bonds, Microring extensions, Ponytail Extension and Bangs extensions For more information, you can also view our individual products on our website.

HOW MUCH DOES HAIR EXTENSIONS COST?

The Price for extensions usually depends on several factors: The Quality of hair extensions The origin of the hair is, of course, crucial. The structure of the real hair must be as healthy as possible and have intact cuticles. The quantity and weight of the hair are also important. While fewer extensions (weight) have the advantage of being lower in price, they also look less convincing. Finally, the length is also important – long hair naturally costs more than short hair.

CAN OTHER PEOPLE SEE THAT MY HAIR HAS BEEN EXTENDED WITH EXTENSIONS?

If the Good quality extensions If they're smooth and applied correctly, no one will notice that you've helped them along a bit. Therefore, you should also make sure to care for your extensions properly and replace them after a while or have them moved further up once your natural hair has grown.

WILL APPLYING EXTENSIONS DAMAGE MY OWN HAIR?

Nowadays, extensions are gently applied to the hair and are therefore not damaging to your natural hair if you use the right care. There are various methods for applying extensions to your hair. The most gentle method for permanent extensions is Microrings. Removable extensions with Clip-ins or Flip-ins don't harm your hair either.

What hairstyles can I wear with the extensions? Are there any hairstyles I can no longer do?

Basically, any hairstyle is possible with extensions. Should a connection peek through, it can easily be concealed with a strand of hair, allowing you to wear ponytails, braids, and buns without revealing the secret of your long mane. Many hairdressers often use extensions, especially for updos for special occasions.

CAN THE EXTENSIONS FALL OUT ON THEIR OWN?

If your extensions were applied by a professional, they shouldn't fall out on their own. However, if you used strands of your own hair that are too thick to attach your extensions to your natural hair, they may fall out in the worst case scenario. So, always make sure the strands are the right thickness before applying your extensions.

How long does my hair have to be to be able to have the extensions applied?

The hair should be at least 7 cm long so that the extensions stay in place and are not visible.

CAN I REMOVE THE EXTENSIONS MYSELF?

Yes, this is possible, even if the extensions were applied by a hairdresser. Remover or extensions remover connections can be easily removed.

CAN I COLOR THE EXTENSIONS?

Generally yes. However, we do not recommend it, as this hair is already depigmented and difficult to bleach. Use only gentle and ammonia-free products. Unfortunately, we cannot guarantee the results. As with every person, this hair is different, as it is 100% Human Hair is.

ARE THESE EXTENSION OFF Human Hair?

Yes, 100%. Discover our Product portfolio.

IS THIS INDIAN/EUROPEAN/CHINESE HAIR?

We continuously optimize our quality and combine Indian and European hair types. Approximately 80% of our Hair wefts are from IndiaWe deliberately avoid using Chinese hair.

HOW MANY HAIR/TWISTS DO I NEED?

This depends on your current volume and your hair texture. However, one or two sets should be sufficient. With the Deluxe Line, one pack is enough for very long hair and plenty of volume.

HOW SHOULD I CARE FOR THE EXTENSIONS?

Since it is Human Hair is the Extensions care very important. Please note our care instructions and the Rubin hair care line.

HOW LONG CAN I USE/WEAR THE EXTENSIONS?

With good care, the extensions can be worn for 4-6 months.

CAN I SWIM/BATHE OR GO TO THE SAUNA WITH THEM?

Basically, you can do anything with this hair, but it's important to protect it well. Just be careful in chlorinated or salty water—this can change the hair structure. Clip-in extensions, however, are not suitable for swimming, sports, or saunas and should be removed beforehand.

HOW MANY TAPE EXTENSIONS DO I NEED?

• 5 to 10 strands for color effects and highlights
• 15 to 20 strands for volume/hair thickening
• 30 to 40 strands for a complete hair extension

The distance to the hair roots should always remain the same (approx. 1–2 mm). When applying the tape, it's very important that only the hair directly adjacent to the top is applied to the tape first. The underside must be applied at the same distance from the hair root (symmetrically) and only to the adjacent hair. It's best to have a friend help you for an accurate result.

HAS MY PAYMENT ARRIVED?

We check incoming payments daily. They may not arrive until the afternoon.